FAQ
A: We use 100% soy and coconut wax because of the benefits. They are all natural, non-toxic , a renewable energy source, have a better melting point and delivers a cleaner burn
Q: Should I trim my wicks before each use?
A: Yes, trim your wick to ¼ inch of length every time you burn your candle. This helps to prevent soot and gives a brighter flame
Q: Can I re-use my jars?
A: Yes, you can ! The trick is this. Once your candle has ¼ wax remaining, place warm water into the jar to allow for the wax to liquefy. Once that happens you can now scoop out the wax. After, cleanse the jar with soap and water and then you my use to your liking. The possibilities are endless. Here are few ideas: pens, pencils, small plant, coins. Ok that’s it for now!
Q: Do you ship oversees
A: Unfortunately, at this time we do not offer oversees shipping
Q: Are you currently seeking ambassadors for your candle line?
A: OMG, yes, we are! Please email us at royaltycandlescents@gmail.com to inquire further.
Q: How long will it take for my order to arrive ?
A: Orders are shipped within 7-10 business days and is sent USPS priority shipping.
Q: Can I track my order ?
A: Of course, you can. Once your Royalty candles are shipped you will receive an email informing you of your tracking number. You will receive an alert when your candles are out for delivery and once delivered.
Q: Do you have customer service support ?
A: Yes, we do . Please email us at royaltycandlescents@gmail.com and we will respond to your inquiry within 24-48 hours
Q: Do you offer returns or exchanges ?
A: Please contact us at royaltycandlescents@gmail.com if you are not satisfied or happy with your purchase and we will work with you to resolve the issue. If the candle is damaged during transit please reach out to USPS and make a claim. Once you have filed a claim, send an email to support with your proof of damage and we will gladly send you a new candle. Please keep in mind we are a small owned business and is not responsible for stolen or lost packages.
Q: Will I smell the candle in my entire home?
A: Since we use natural soy and coconut wax, our candles will not have the same scent throw as paraffin candles or ones with additives. You will be able to achieve a lovely scent in a small to medium room such as a bedroom, office, kitchen or living room. Please also keep in mind this also depends on the size of your candle. A tip; a 4 oz candle does not cover the same space as a 10oz.